Shipping policy

  • Shipping Policy

    We are pleased to offer a reliable 48-Hour Tracked Shipping option for our customers. This service ensures your order is delivered swiftly and allows you to monitor its progress every step of the way.

    Delivery Timeframes & Expectations

    • 48-Hour Delivery: Once dispatched, your package will arrive within 2 working days (excluding Sundays and public holidays).

    • Order Cut-Off Time: Orders placed before [e.g., 2:00 PM] Monday through Friday will be processed and dispatched the same day. Orders placed after this time, or over the weekend, will be dispatched the following working day.

    • Processing Time: Please allow [e.g., 1 working day / 24 hours] for order fulfillment prior to dispatch. (Note: If you dispatch the same day, you can remove this bullet).

    Tracking Your Order

    Once your order has been packed and handed over to our courier, you will receive a shipping confirmation email containing a unique tracking link.

    • You can use this link to check live updates on your delivery status.

    • If you opt-in for SMS notifications at checkout, you will also receive text alerts regarding your delivery window.

    Delivery Exceptions

    While 48-Hour Tracked shipping is highly reliable, delivery windows are estimates. Deliveries may occasionally take longer due to:

    • Severe weather conditions

    • Peak holiday seasons (e.g., Black Friday, Christmas)

    • Remote or offshore locations (e.g., Highlands and Islands), which may require an additional 1–2 working days.

    Missed Deliveries

    Our courier partners will attempt delivery to your specified address. If you are not home, they may leave the package in a designated safe place, with a neighbor, or redirect it to a local pickup point. You will be notified via your tracking link if a delivery attempt was unsuccessful.